At ehotel®, customers always come first and this does not go unnoticed: The German Association for Consumer Studies (DtGV) has confirmed this with the German Customer Award 2019 for „outstanding customer service“ that has been given to the dedicated hotel booking portal – which, incidentally, the customers decided on in a representative survey. In the travel & tourism sector, ehotel® was ahead of the competition and took first place among all hotel booking portals.
For the large, nationwide survey, more than 370,000 customer opinions on 2,396 companies from 239 industries were collected. In the online survey, a cross-section of the population was able to report on its experience with the individual companies during the last three years. The companies considered here are among the largest and most important providers in their sector. As one of the most successful hotel booking portals in the country, ehotel® is, in every sense, honoured by being selected and by receiving the award. Its customer service is of course constantly adjusting to new techniques, challenges and customer requirements in order to ensure huge satisfaction in the coming years.
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